How to Fix HP Printers Errors

How to Fix HP Printers Errors

If you’re a HP printer user, then you might be familiar with some of the errors that can happen on your device. For instance, most people have experienced the error “Ink System Failure” which is usually due to an ink cartridge being low or out of ink. Other common errors include paper jams, alignment problems, and nozzle clogs. Regardless of the error it’s good practice to always turn off your printer before opening it up and making any adjustments or repairs.

If you are looking for the best way to fix HP printer errors, I’ve compiled a list of some of the most common ways to fix the problem. Check out these solutions that have worked for me in different situations I’ve come across.


“Ink System Failure” or “Power System Problem” Error Message Displayed

Resolving an Error Failure of the inking system Where Fuel system problem. The troubleshooting procedure varies depending on the type of ink cartridge used by your printer. Identify your cartridge type for steps to resolve the problem.

Resolving “Ink System Failure”, “Supply System Problem” errors (178, 364, 564, 655, 862, 902 to 920, 934, 935 ink cartridges)

Resolving “Ink System Failure” or “Supply System Problem” error messages for printers using HP 178, 364, 564, 655, 862, 902, 903, 904, 905, 906, cartridges 907, 908, 909, 910, 912, 914, 915, 916, 917, 918, 919, 920, 934 and 935:

Follow the steps below in the order listed. Use the printer after each job to check if the problem has been resolved.

Resetting the printer

Reset the printer to correct some faults or errors.

  • If your printer has a rechargeable battery then you should remove it.
  • With the printer on,  then unplug the power cord.
  • Unplug the power cord from the power outlet.
  • Wait 60 seconds.
  • Reconnect the power cord to an AC outlet, then to the printer.
  • Turn on the printer to complete the reset.

REMARK : HP recommends that you plug the printer directly into a wall outlet.


Clean the air vents on the ink cartridges

Residual label glue or debris on the ink cartridge vent may cause an error. Follow the steps:

  • Open the cartridge access door or cover. Before continuing, wait until the print carriage is stationary.
  • Press the tab on a cartridge and pull it out of its slot.
  • If an orange tab is still on the cartridge then you should  remove it.
  • Use a pin or paper clip to remove any debris or excess adhesive from the vent on the top of the cartridge.
  • Reinsert the cartridge into the corresponding colored slot, and then press it down until it clicks into place.
  • Repeat the above steps to clean the vent for the other cartridges.

WARNING : Do not leave cartridges outside the printer for more than 30 minutes. Otherwise, the printer and cartridges could be damaged.


Replacing all ink cartridges

  • Install a set of new cartridges to resolve some ink system errors. For best results, replace all cartridges with genuine HP cartridges. To find your cartridge number and purchase HP ink supplies. Go to the HP Store or a local reseller.
  • Open the cartridge access door or cover. Before continuing, wait until the print carriage is stationary.
  • Remove the cartridge, and then insert the new cartridge into its slot.
  • Repeat these steps to replace the cartridges.

REMARK : A defective HP ink cartridge may be under warranty. Go to the About Original HP Cartridges page for information about page yield and the HP limited warranty.


Check if the printhead is replaceable

If the ink cartridge carriage has a latch then order a replacement printhead.

Open the cartridge access door or cover. Before continuing, wait until the print carriage is stationary. Locate the latch on the carriage.

If there is no latch, the printhead is not replaceable.

  • Go to the Contact HP Customer
  • Support page to schedule a repair or replacement of the product.
  • If you are located in the Asia-Pacific region, you will be directed directly to a support center corresponding to your geographic area.
  • To check your warranty status, go to the HP Product Warranty Check page . Repair charges may apply to products not covered by warranty.


If there is a latch, go to the next step.

  • Go to the HP Parts Store . If you are located in Asia-Pacific, the site will direct you to a support center corresponding to your geographic area.
  • Find your printhead number.
  • If your printer uses four ink cartridges, search for CN643A .
  • If your printer uses five ink cartridges, search for CN642A .
  • Follow the instructions to order the printhead.
  • Install the new printhead. If the problem persists, have the device repaired.

REMARK : A defective printhead may be under warranty. Go to the About Original HP Cartridges page for information about the HP limited warranty.


Resolving “Ink System Failure”, “Supply System Problem” errors (932, 933, 950, 951 to 959, 962 to 969 ink cartridges)

Resolving “Ink System Failure” or “Supply System Problem” error messages for printers using HP 932, 933, 950, 951, 952, 953, 954, 955, 956, 957, 958, cartridges 959, 962, 963, 964, 965, 966, 967, 968 and 969.

Follow the steps below in the order listed. Use the printer after each job.  To check if the problem has been resolved.

Resetting the printer

Reset the printer to correct some faults or errors.

  • If your printer has a rechargeable battery, remove it.
  • With the printer on , unplug the power cord.
  • Unplug the power cord from the power outlet.
  • Wait 60 seconds.
  • Reconnect the power cord to an AC outlet, then to the printer.
  • Turn on the printer to complete the reset.

REMARK : HP recommends that you plug the printer directly into a wall outlet.


Removing and reinserting ink cartridges

Make sure the cartridges are properly seated in the carriage.

  • Turn on the printer, and then open the cartridge access door or cover.
  • Before continuing, wait until the print carriage is stationary and silent.
  • Push down on the ink cartridge to remove it, and then push down again to snap it into place.
  • Repeat the above steps to remove and reinsert the other cartridges.
  • Close the cartridge access door or cover.



Replacing all ink cartridges

Install a set of new cartridges to resolve some ink system errors.

  • For best results, replace all cartridges with genuine HP cartridges. To find your cartridge number and purchase HP ink supplies, go to the HP Store or a local reseller.
  • Open the cartridge access door or cover. Before continuing, wait until the print carriage is stationary.
  • Remove the cartridge, and then insert the new cartridge into its slot.
  • Repeat these steps to replace the cartridges.

REMARK : A defective HP ink cartridge may be under warranty. Go to the About Original HP Cartridges page for information about page yield and the HP limited warranty.


Replacing the Printhead

If the printer has a removable printhead, order a new one. If not, follow these steps to have the printer serviced.

Open the cartridge access door or cover. Before continuing, wait until the print carriage is stationary. Locate the latch on the carriage.

If there is no latch, the printhead is not replaceable.

  • Go to the Contact HP Customer Support page to schedule a repair or replacement of the product.
  •  If you are located in the Asia-Pacific region, you will be directed directly to a support center corresponding to your geographic area.
  • To check your warranty status, go to the HP Product Warranty Check page .
  • Repair charges may apply to products not covered by warranty.

If there is a latch, go to the next step.

  • Go to the HP Parts Store . If you are located in Asia-Pacific, the site will direct you to a support center corresponding to your geographic area.
  • Find your printhead number.
  • For 950 and 951 cartridges , search for CR322A (Americas), CR324A (Europe, Middle East, Africa), or CR326A (Asia-Pacific, Japan).
  • For cartridges 952 through 959 , search for M0H91A .
  • For cartridges 962 through 969 , search for 3JB16A .
  • Follow the instructions to order the printhead.
  • Install the new printhead.

REMARK : A defective printhead may be under warranty. Go to the About Original HP Cartridges page for information about the HP limited warranty.


Troubleshooting “Ink System Failure”, “Supply System Problem” (Ink Cartridges 02, 17, 363, 801)

Resolving “Ink System Failure” or “Supply System Problem” error messages for printers using HP 02, 17, 363, and 801 cartridges. Follow the steps below in the order listed. Use the printer after each job. To check if the problem has been resolved.

Resetting the printer

Reset the printer to correct some faults or errors.

  • If your printer has a rechargeable battery, remove it.
  • With the printer on , unplug the power cord.
  • Unplug the power cord from the power outlet.
  • Wait 60 seconds.
  • Reconnect the power cord to an AC outlet, then to the printer.
  • Turn on the printer to complete the reset.

REMARK : HP recommends that you plug the printer directly into a wall outlet.


Printer repair

Have your HP product repaired or replaced if the problem persists after completing the above steps. See Contact HP Customer Support to schedule a product repair or exchange. If you are located in the Asia-Pacific region, you will be directed directly to a support center corresponding to your geographic area.

To confirm your warranty status, go to HP Product Warranty Check . Repair costs may apply to products not covered by the warranty.

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