Refund and Returns Policy
Last updated: [April 20, 2025]
At printerupdate.com, we strive to ensure our customers are satisfied with every purchase. However, if you are not completely happy with your product, we’re here to help.
3-Day Refund Policy
You are eligible for a refund if:
- You request it within 3 days of the purchase date.
- The product is defective, not as described, or did not arrive.
- You provide valid proof of the issue (e.g., screenshot, photo, or explanation).
Return Eligibility
Since we mainly sell digital products (like printer setup guides, software downloads, etc.), most items are non-returnable. However, physical items (if sold) must meet the following conditions:
- Unused and in the original packaging.
- Return requested within 3 days of delivery.
- You cover the return shipping (if applicable).
How to Request a Refund
To request a refund, please contact us at:
Contact us
Include:
- Order number
- Reason for refund
- Any relevant screenshots or proof
We will process eligible refunds within 5–7 business days to your original payment method.
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account or payment service.
- Contact your credit card company or bank.
- Still need help? Reach out to us at Contact us