Use this page to reach the Printer Updates team. We read every message and reply within one business day (Monday–Friday, US hours).
Before You Write
A quick search often answers the question faster than we can:
- Search for your printer model in the search box at the top of the page.
- Browse the brand pages — HP, Canon, Epson, Brother, Samsung and the others are listed in the main navigation.
- See the Windows and macOS installation guides for step-by-step walkthroughs.
If that does not help, write to us.
What to Include
To get a useful answer in the first reply, please include:
- The exact printer model (for example “HP LaserJet Pro MFP M428fdw”, not “my HP laser printer”).
- Your operating system and version (Windows 11 24H2, macOS Sonoma 14.6, Ubuntu 24.04, etc.).
- The connection you are using — USB, Wi-Fi, or wired Ethernet.
- Any error message you see, as text or a screenshot.
- What you have already tried.
Reasons to Contact Us
- Driver request — a model you cannot find on the site.
- Broken link or wrong file — a download that is dead, outdated, or obviously wrong.
- Installation problem — a driver that will not install, a printer Windows cannot find, scanning that stopped working.
- Content correction — a factual mistake on one of our pages.
- Press, media, or partnership — we are happy to speak to journalists and reviewers.
- DMCA / copyright notice — see our DMCA page for the required format.
- Privacy requests (access, deletion, opt-out under GDPR / CCPA) — see our Privacy Policy.
What We Cannot Do
To save us both time:
- We cannot fix hardware faults or send replacement parts.
- We cannot recover documents stuck in a print queue remotely.
- We cannot authorise warranty service — that is between you and the manufacturer.
- We do not provide paid remote support.
The Form
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